As a business owner, leader, or entrepreneur, failure is the last thing you want to think about. For many, failure signifies loss, embarrassment, and feelings of doubt. Yet failure does not need to be any of these things. In fact, when failure is looked at as an educational tool, an opportunity for growth, it can […]

So often I hear from business owners, entrepreneurs, and non-profit executives how uninspired and burned out they are. Running an organization is more challenging than being a parent. While there are 500 different books on every subject available, who has the time to read and knowing which book is right for you can be overwhelming.

In today’s economy, ensuring return business as well as referrals is determined not just by the quality of the customer service you provide, but also by the experience you provide for your customers. With the dawning of the internet and online stores and services, savvy businesses realized things within their company must change, and change